Goals for Technology Implemented in a Hospital

Topic: Health Tech
Words: 375 Pages: 1

A clear, actionable, and measurable technology goal for the organization

The hospital will leverage technologies such as E-visits, medical equipment upgrades, mHealth apps, online patient portals, big data, machine learning algorithms, and a patient relationship management platform to improve patient satisfaction in six months.

How this goal supports the mission and vision of the hospital

Technology can be used to improve hospital services because E-visits reduce the time wasted in waiting rooms, increasing the number of patients and the hospital’s revenue. The upgrade of medical equipment will ensure the infirmary has the latest technology, increasing efficiency and the volume of services the hospital will offer to patients (Lee, 2019). The use of online patient portals and mHealth apps will result in better patient experiences by streamlining the administrative processes that lead to frustrated patients.

Some activities, such as booking appointments and paying medical bills, are made easy by online apps and portals that can make such processes easy, fulfilling patient experiences. Big data will facilitate personalized care and the acceleration of medical diagnoses. Big data and machine learning algorithms facilitate healthcare analytics, which improves operational efficiency and clinical decision-making. A patient relationship management platform can help the hospital increase its access to patient information such as socioeconomic status and medical history, making treatment and diagnosis easy (Davidson et al., 2017). Leveraging technology goals will help the hospital provide high-quality healthcare, exceptional service, and a wide range of services. The completion of the technology goals will help Stevens District Hospital to uphold its mission and future aspirations.

How to measure progress toward the goal

Milestones are significant events in the development of a goal. The milestones would include the buying of updated medical equipment, the creation of online patient portals, the launch of E-visits, the launch of mHealth apps, and a patient relationship management platform. Each of the milestones would be a step closer to the achievement of the technology goals. Measuring the progress towards a goal will include a set timeline for each milestone. Each milestone will have a month to complete, giving the hospital enough time to evaluate whether a milestone has been completed. Upon completing all the milestones, the hospital will start conducting patient and employee surveys to gauge the quality of healthcare.


Davidson, K. W., Shaffer, J., Ye, S., Falzon, L., Emeruwa, I. O., Sundquist, K., Inneh, I. A., Mascitelli, S. L., Manzano, W. M., Vawdrey, D. K. & Ting, H. H. (2017). Interventions to improve hospital patient satisfaction with healthcare providers and systems: A systematic review. BMJ Quality & Safety, 26(7), 596-606. Web.

Lee, D. (2019). A model for designing healthcare service based on the patient experience. International Journal of Healthcare Management, 12(3), 180-188. Web.

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